Customer Support Center

Welcome to our Customer Information Tech Support Center. Here you can find help with answers to questions you may have regarding setting up and maintaining your Rainier Satellite / SkyView Television experience. We have categorized each information section with the universal color coding of...

RED

YELLOW

GREEN

...to signify the importance of each information section. Red is is critical.

If you're a new customer when you see this arrow Download and study these documents first. They will help you understand and operate your new equipment.

Please read the documents and view video's fully before contacting tech support. Many problems you may be encountering can be resolved with the information found here.

If you need help beyond the information found here please contact us at: customercare@rainiersatellite.com If your a current Rainier Subscriber you can call us at 509-486-4137 from 10 AM - 4 PM, Monday - Friday, Pacific Time for a live agent. After hours please leave a message. This service is free for Rainier customers who purchaced products from us. Technical assistance for a Non Rainier customers is available also for a $85.00 pay per incident (call) basis fee.

 


Click to download

Keep your Dish Running Great!

Download of our 44 page C Band Installation Guide and 29 page Dish Alignment Guide with the purchase of any product from our Webstore or a Subscription to SkyView Television. Great Resources. A $85.00 Value!

To unlock the download call 509-477-9270 or e-mail customer support at: customercare@rainiersatellite.com for your password after purchase.

 

Status | Support | Technical Database

Critical Issues and Information

Skyview Television Consumer Platform Critical Issues and Information:

NONE

Commercial Platform Critical Issues:

NONE

UPLINK SIGNALS
No issues to report.

 

AUTHORIZATION TRIPS
No issues to report.

Setup and Technical Support Information
D9865 Owners Manual Quick Tips Startup Guide
SkyView Television Receiver Setup Preset Tuning Data
SkyView Television Programming Authorization Steps & Information Technical Resources / Videos /
Dish Pointer / Reception Issues
VIDEO: How To Add New Preset VIDEO: How To Change Preset
VIDEO: Finding Satellite and Rainier mux using the D9865 Tutorial
High Block Splitter Hookup Kit Manual 4DTV Dish Mover Setup
4DTV Hookup Instructions Harvard Scientific Ortho Feed Hookup and 9865 Configuration
High Block Splitter Hookup Kit Manual 4DTV Dish Mover Setup
9 foot Rainier Satellite Dish Specs 9 foot Rainier Satellite Dish Installation Manual
General Information
Policies Terms and Conditions
Need Our Products Installed? Contact a Rainier Authorized or 3rd Party Dealer Satellite Charts North America
Track Your Order Satellite Footprints
Receiver Mux Tuning Parameters Adjust Limit Switches Venture Actuator
For Price Quotes with PayPal Financing Costs Call 509-486-4137